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Help,Questions and Answers
The message system is not live chat. It generates an email which is attendedto during weekday business hours. Closedweekends and postal holidays.
All work, invoices, messages and emails manually completed by just twopeople working daily during weekday business hours. We are here to help you, please help everyoneby reading below.
Canyou tell me more about the item?
The photos, title and item categoriesare all the details explaining what is being sold.
Howlarge is the item?
The pictures show product size, itemsare pictured next to tape measure or rulers as relevant to its approximate size. Some items are photographed next to UScurrency for reference, the currency is not included.
How does combined shipping work?
Please wait for the combined shipping invoice. Invoices are sent daily in the morning forbuyers who have won more than one item.Items are packaged to save on shipping and prevent damage intransit. Sometimes incompatible itemsrequire more than one box.
What if I already have paid andstill want to combine items?
If paid before invoice when possible, we will combine orders for $2 each order.We refund shipping paid minus $2. We arerequired to ship promptly after payment, we are limited on how long to holdpaid order
What if something paid for andshipped but seems late?
We ship within 4 business days of shipping on all paid orders. We will ship sooner when possible. If your shipment tracking seems stuck ordelayed use the system to start a lost package claim. We will follow up using the system.
What if something is missing from myshipment?
We do our best but yes sometimes mistakes happen. Help us make it right by using the system, start a missing item claim. Wewill follow up using the system.
What if I received something inerror and did not get what I was expecting?
Please accept our apologies and allow us to make it right. Use the system to start an exchange itemreturn. We will follow up using the system.
What if I don’t like something orchange my mind?
You may return any item within 14 days.Use the system to start a return.We will follow up to make your return simple. Full refunds are provided upon return.
Can I cancel my paid order before itships?
Yes, use the system to request cancellation and we will cancel andrefund in full. If an item ships beforewe see the cancellation you may return it for a complete refund.
